Refunds and cancellation

The tools are free

Compressing, resizing and converting files on FitMyKB is free, with no account and no payment, so there is nothing to cancel or refund.

Paid plans are final

Plans for FitMyKB QR and FitMyKB Verify are digital services that start the moment the payment goes through. Once paid, a plan can't be cancelled and isn't refunded, in full or in part, including the unused months of a longer plan.

Try before you pay

Both products have a free plan, so you can see exactly what you get before buying. Please check that a plan fits before you pay.

Nothing renews by itself

Plans are paid once for 1, 3, 6 or 12 months. There is no automatic renewal and no saved card or UPI mandate, so you are never charged again unless you choose to buy again. When the months end, the account moves to the free plan after 7 days.

Payment errors are corrected

If you were charged twice for the same plan, or charged and the plan never started, write to us with the payment reference: we either start the plan or return the extra payment to the way you paid, within 5 to 7 working days. This is a correction, not a refund.

Contact

Questions about a payment? Use Help in your account or the contact page, with your account email and the PayPal order number, Zoho payment ID or UPI reference. We reply within 2 working days.